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Returns & Refund

Make A Return:

It doesn't matter, You can change your mind:

We love happy customer.If you are not happy with an item.You can make a return within 30 days of purchase.

*Some restrictions apply:

1.The product is Intact in its original state and packaging.
2.Apparel has the original tags attached.
3.Accessories have all parts of the original packaging.
4.On Sale Products is not apply to return, please choose the fit size.

Notice: You will need to cover shipping charges and will be refunded via the order payment method.

Return method and warm prompt:

"Intact goods" refers to products without damage, stain, deformation, cleaning and use trace.

Cancel a Purchase:

You can cancel a purchase and get full refund before it is shipped out.

Product Doesn't Fit Well:

We suggest to speed up the process instead of bothering with shipping back and waiting for the exchange.

We will offer a 30% Refund and you can keep the one you got.

But also, it's better to check the size chart before you place an order.

Wrong Size/Wrong Item Sent:

We will ship the correct one as soon as possible as long as you contact us with your name and order number, attach a photo of the wrong item.

P.S.: Refunds can take 5-7 business days to show in your bank statements.

Please email us at Support@gotolyvip.com to get help.

Defective/Damaged products:

Please attach a picture or video of the defective / damaged product, including the outer packaging, SKU, hang tag, etc. After we confirm, we will resend you a good new product for free as soon as possible.

P.S.: Refunds can take 5-7 business days to show in your bank statements.

Please email us at Support@gotolyvip.com to get help.

Customer Support

In case you have any questions regarding returns/exchanges, please contact us at +86 18928951765 or Support@gotolyvip.com. And you can also leave a message and we'll get back to you as soon as possible.

Address: 

ZHIYUAN DEVELOPMENT LIMITED 3 FLAT B07 FLOOR 23, HOOVER INDUSTRIAL BUILDING, NO. 26-38 KWAI CHEONG ROAD, N.T, HONG KONG

Tel: +86 18928951765

E-mail:Support@gotolyvip.com